Refund policy

Returns & Refunds

💡 Custom-made items
Because all of my items are custom-made, I am unable to offer refunds or returns unless there is a defect, error, or issue with the order.

🔍 Problem with your order?
If there's a problem with your order, such as receiving the wrong item, a damaged product, or a defect, please contact me and I'd be more than happy to help!

📩 How to report an issue
Email me at theengravingemporium@hotmail.com with your order number and clear photos (if applicable), and I'll respond as soon as possible.

💸 Refunds
If a refund is approved, it will be issued to your original payment method, or as store credit if you'd prefer. Your money will be returned in full if the fault is mine. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

For processing and delivery times, please see my Shipping Policy.