Shipping Information

📍 Location: I am based in Cranbourne North, Victoria, Australia and offer free local pickup.

🚚 Processing Time:

• Orders are typically processed within 5-10 business days.
• Large orders may take a little longer, depending on the qty.

📦 Shipping Options within Australia:

• Letter Post (no tracking): 4-8 business days
• Priority Letter Post (no tracking): 2-5 business days
• Standard Parcel Post: 2-6 business days
• Express Shipping: 1-4 Business Days

🌍 International Shipping:

I currently ship worldwide, including the US, UK, Canada, New Zealand, Europe, and parts of Asia and Africa. If you're unsure whether I ship to your country, feel free to contact me!

Returns & Refunds

💡 Because all of my items are custom-made, I am unable to offer refunds or returns unless there is a defect, error, or issue with the order.

🔍 If there’s a problem with your order - such as receiving the wrong item, a damaged product, or a defect - please contact me and I'd be more than happy to help!

📩 To report an issue or start a return, email me at theengravingemporium@hotmail.com with your order number and clear photos (if applicable), and I’ll respond as soon as possible.

💸 Refunds
If a refund is approved, it will be issued to your original payment method, or as store credit if you'd prefer. Your money will be returned in full if the fault is mine. Please allow a few business days for the refund to appear, depending on your bank or payment provider.