Shipping Information

📍 Location: I am based in Cranbourne North, Victoria, Australia and offer free local pickup.

🚚 Processing Time:

• Orders are typically processed within 1-2 business days.
• Large orders may take a little longer, depending on the qty.

📦 Shipping Options within Australia:

• Standard Shipping: Estimated delivery time: 2-5 business days.
• Express Shipping: Faster option available at checkout: 1-2 Business Days

🌍 International Shipping:

I currently ship worldwide, including the US, UK, Canada, New Zealand, Europe, and parts of Asia and Africa. If you're unsure whether I ship to your country, feel free to contact me!

Returns & Refunds

💡 Because all of my items are custom-made, I am unable to offer refunds or returns unless there is a defect, error, or issue with the order.

🔍 If there’s a problem with your order — such as receiving the wrong item, a damaged product, or a defect — please contact me and I'd be more than happy to help!

📩 To report an issue or start a return, email me at theengravingemporium@hotmail.com with your order number and clear photos (if applicable), and I’ll respond as soon as possible.

💸 Refunds
If a refund is approved, it will be issued to your original payment method.
I do not offer store credit — your money will be returned in full if the fault is mine or if you're genuinely unhappy with your order. Please allow a few business days for the refund to appear, depending on your bank or payment provider.